How can we help?
If you don’t see the information you’re looking for in our list of questions below, feel free to reach out to our team of experts at hello@podarashome.com.
Shipping & Returns
What is your shipping policy?
Our local standard shipping method is $9.99 per order. A complementary standard shipping is offer for free to all order over $90.
Please note, that we currently do not ship internationally.
However, the good news is our Amazon products are available to ship from Amazon warehouse to limited countries. Check out our Amazon store here.
When will my order be processed?
Most orders will be processed and mailed within 24-72 hours of placing your order. Processing of your order does not include shipping time.
How long is the delivery time?
Please allow 7-10 business days for a delivery on free standard shipping method.
If you need the items sooner, we also offer expedited shipping services at additional fee. Please make sure to select the type of delivery you prefer at check out.
Please allow additional time for delivery during weekends and major holidays.
How can I track my order?
Once the order is processed, you will receive an email with tracking information. If you have not received anything within 72 hours of placing an order, please kindly email us at hello@podarashome.com.
I have a question about my order. What do I do?
We are here to help. Please just send us an email to hello@podarashome.com. We will get back to you within 48 hours.
How do I return my product?
All items are eligible for a return within 30 days from delivery date. Just send us an email at hello@podarashome.com to request a return.
Product
What are the sizes of your candles?
Our Vibrational Energy Candles are crafted in a 10 cm x 10 cm (3.94" x 3.94") elegant glass jar. It weights at 400 grams (13.1 oz.)
What is the different between essential oil candle and fragrance oil candle?
Essential Oils (EOs) are extracted from natural resources such as seeds, flowers, leaves, or roots.
Fragrance Oils (FOs) are made from EOs and synthetic aroma chemicals to either create new scents that would not exist naturally or to enhance the current scents of the EOs.
Candles that are made from FOs usually cost less and provide the stronger and more long lasting aromas.
Candles made from EOs usually cost more to produce since the cost for EOs are higher. However the scents are much more pleasant and soothing. Essential Oil candles are generally seen in aromatherapy due to their natural healing properties.
How do I care for my candle before and after each burn?
Please Follow these basic guidelines for your safety and to optimize your candle burning experience.
Pre-Burning
- Trim the wick to 1/4 inch before each burning.
- Crooked or long wicks might lead to uneven burn.
While Burning
- Light all the wicks every time the candle is used.
- Try not to touch or move a burning candle.
- Keep the candle within sight.
- Do not burn the candle longer than 4 hours at a time.
Extinguishing
- To avoid hot wax from splattering, please use candle snuffer to extinguish the candle.
- Do not leave the room until the candle is completely extinguished.
- Leave the candle to cool before touching it.
How long does each candle last?
Our Vibrational Energy Candle are made with 3 wicks. The slow burn time for each candle is approximately 60 hours.
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Vegan
Our products are crafted with a conscience, free from any animal-derived ingredients, ensuring beauty that's kind to all living beings.
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Eco-Friendly
Join us in our commitment to sustainability as we offer eco-friendly candles that leave a positive impact on our planet, one lighted candle at a time.
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Cruelty-Free
We take a firm stand against animal testing, ensuring that our products are ethically created, allowing you to indulge in guilt-free candles.